How can we help you?

Checkout is via WhatsApp. LaGecto records the order; you arrange payment directly with the shop. In-person till sales at a shop remain cash. Online card collection is not available in this version.

Passwords are handled by the authentication service. Accounts lock after repeated failed logins. Role checks and database policies limit who can see orders, chats and loyalty data. No system can promise that it is impossible to attack.

Stebo is LaGecto’s in-app assistant for shopping help, diary notes and (for shops and admins) operational questions based on recorded activity.

Use Marketplace or Shops, search by name, or open a category. You can also save shops to return later.

Customer badges unlock when the server confirms real activity such as completed orders, reviews or visits. There are 100 customer badges. You cannot award them from the browser.

Open Register a shop and submit your business details, or ask an administrator to create the shop. During an active Founding Users campaign, newly created shops may receive a time-limited complimentary listing. That offer has start and end dates.

Open Sign up, enter your name, email and a password, then confirm. Customers can browse shops without an account. Sign in to checkout via WhatsApp so LaGecto can record the order.

Check your connection, refresh the page, try another browser, then sign out and in. If it still fails, open Technical Issues or Report a Bug and tell us the page and what you saw.

Administrators (or shop creation) generate a login identifier such as shopname@lg23. That ID is how shop owners sign in. It is not a password and should not be posted as a payment reference.

Open a shop or product, add it to your cart, then checkout via WhatsApp. LaGecto records a pending order. Payment is arranged directly with the shop — LaGecto does not collect it.

Enter a code at checkout. LaGecto checks that it is active, in date, eligible and under its usage limits, then calculates the discount on the server. Shop codes cannot be used at another shop.

After several failed attempts the account is locked. Contact LaGecto Support. An administrator can unlock it from Security. Do not share your password while you wait.

Open Help & Support → Report a Shop, or Report shop on a storefront. Choose a reason and describe what happened. False or abusive reports may be reviewed.

LaGecto supports cash and shop-configured payment methods. Totals always come from the shop's product prices, not from figures typed in the browser.

Customers and admins use email or username plus password. Shop owners sign in with their Shop ID (for example gectotech@lg23) and password.

Phone +263 71 503 4314 or email lagecto@outlook.com. You can also open WhatsApp from Help & Support.

Smart Diary lets you keep a private journal, tasks and goals inside LaGecto. Entries belong only to your account.

Browse shops, add products to your cart, then check out. The shop confirms the order and you can track it from Orders.

Each shop sets pickup or delivery details on its profile. Check the shop page before you order.

Open Financials and choose Start New Financial Period. The current period is archived. Nothing is permanently deleted.

Customers do not pay by card inside LaGecto. Place the order, then arrange payment with the shop on WhatsApp.

Open Loyalty or Rewards. Claim buttons call the server, which checks requirements. Claimed promo codes are generated for you; discount values cannot be edited in the app.

Customers can ask about shops and how to use LaGecto. Shop owners can ask about their dashboard figures. Admins can ask about platform operations. Stebo uses existing LaGecto data; it does not invent sales.

Signed-in customers can change username from Settings. Usernames must be unique and can be changed once every 14 days.

Do not share passwords or payment PINs. Use official LaGecto checkout. Report the shop from Help & Support or the shop page, and contact Support. We review reports; we do not automatically suspend a shop from a single report.

The account is locked. Contact LaGecto Support. An administrator can unlock the account from Security.

Use Report a Bug. Describe what happened, what you were trying to do, and the steps. A screenshot helps. Do not include passwords or full card numbers.

Pending orders can be cancelled by the shop. Contact the shop or LaGecto Support if you need help.

Receipts are generated from completed orders and POS sales using the stored totals.

Usernames must be unique. You can change yours once every 14 days.

Administrators create shops. The system generates a unique Shop ID such as shopname@lg23. That ID is the shop-owner login identifier, not a password.

From the shop dashboard open Storefront. Add a logo, banner, about text and theme. Publish the storefront so customers can visit /s/your-slug.

Your cart is stored on this device. Items are grouped by shop. Displayed totals are estimates; checkout uses the shop’s live prices, including any valid sale price or promo code.

Stebo replies are generated for your signed-in session. Do not paste passwords, PINs or full card numbers into the chat. See the Privacy Policy for how account data is stored.

The page or feature, what you expected, what you saw, the time, and an order number if it involves a purchase. Optional: browser name. Never send PINs or recovery codes.

Customers do not pay through an EcoCash checkout inside LaGecto. After you place the order, the shop will tell you on WhatsApp how they prefer to be paid.

Each shop has its own points balance, separate from LaGecto platform loyalty. Shop owners can create rewards and codes only for their shop.

In-person shop till sales are cash. Marketplace orders are paid however you and the shop agree on WhatsApp. LaGecto does not collect that payment.

Use Products or Services in the shop dashboard. Set price, availability and images. Customers only see items marked available.

Signed-in customers open Orders. Status moves from pending through confirmed to completed, or to cancelled/refunded. The shop updates the order from their dashboard.

Open Settings (or your profile) while signed in. Name, phone, address and username are stored on your account. Completing your profile can count toward loyalty rewards when that programme is active.

Shop Promotions set sale prices on your products. Promo codes are created under Customer loyalty and apply only to your shop. Expired promotions never apply at checkout.

After you have a completed order with a shop, open that shop and submit a rating and optional comments. Hidden or abusive reviews can be moderated.

LaGecto does not process customer checkout payments. If WhatsApp did not open, return to the order and use Continue on WhatsApp, or contact the shop from its page.